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Outage Alert Update 10

LAST UPDATED: March 7, 12:10pm

We first want to express our gratitude for your ongoing support and feedback as we continue to ensure all websites stay active.

As of today, we can report that the outages have ceased and all impacted client websites continue to remain active.

The collective effort of our team and our clients, has made approaching a resolution possible, and we continue to take steps to mitigate any future outages.

At this time, our clients do not need to take any additional action, but can reach out to support if they have questions or concerns about their website.

We are still monitoring the situation closely in order to provide updates, and work to reach a full and complete resolution.

Thank you once again,
Rentsync Team


Outage Alert Update 9

Update: March 6, 6:30pm

To our impacted website clients:

We once again want to thank all of you who have been impacted by the outages for your continued understanding and patience.

We continue in our efforts to mitigate any ongoing outages, and are taking steps to communicate with all those affected on what they must do to help ensure their website remains active.

For those of you who need to take additional action, you may have already received email communications from the Rentsync Team instructing you on any further action needed on your part.

We will continue to monitor the situation, and provide updates, as we work around the clock to make certain we reach a full and complete resolution.

Thank you again,
Rentsync Team

 
Outage Alert Update 8

Update: March 6, 11:30am

To our impacted website clients:

First, the entire Rentsync Team is grateful for the patience and consideration you have shown as we investigate and direct all of our attention towards putting solutions in place to restore access to your website. We have been working around the clock, with the understanding of the urgency and impact this outage has on your business. 

We’ve determined that we’re experiencing an unprecedented and targeted Denial-of-Service (DoS) attack. This has the unfortunate consequence of potentially impacting your website. 

The purpose of a DoS attack is to effectively shut down a website by making it appear unavailable to those who try to access it. 

We had attempted to migrate your website away from the affected server. However, the attacker identified our tactics and quickly launched a second attack. As a result, after your DNS was updated, your website could have experienced an outage again. 

Our team is continuing to work proactively to protect against any future outages by initiating additional protective technical measures. 

In the meantime, we want to confirm that your ILS ads continue to be updated and ILS lead delivery has not been impacted throughout the length of this experience. 

This will not be our final communication and we will be providing a full debrief and explanation once this is resolved.

Thank you again for your continued patience and cooperation,
Rentsync Team

 

Outage Alert Update 7

Update: March 6, 3:30am

We are continuing to experience some further outages with websites. Our team has been working through the night to restore the affected websites. We will provide additional updates in the morning.

The Rentsync Dashboard is currently up and running. ILS ads have continued to update and ILS lead delivery has not been impacted.

We appreciate your ongoing patience,
Rentsync Team

 

Outage Alert Update 6

Update: March 5, 6:30pm

We are experiencing some further outages with websites that were previously up and running. Our team is continuing to work on restoring these as soon as possible. Please continue to check this page for updates.

We appreciate your ongoing patience,
Rentsync Team

 

Outage Alert Update 5

Update: March 5, 4:20pm

We are experiencing intermittent outages with the Rentsync Dashboard and are working on getting this back up and running as soon as possible.

If you are again experiencing an outage with your website, please check your email for instructions on how to update your DNS. If you do not see any such email, please reach out to support@rentsync.com.

We appreciate your ongoing patience,
Rentsync Team

Système d’alerte - Mise a jour #5

le 5 mars à 16h20

Nous éprouvons quelques difficultés techniques avec le plateforme Rentsync. Notre équipe focalise tous nos efforts pour rétablir la connection aussi tôt que possible.

Si vous avez perdu connection à votre site web, on vous encourage de vérifier votre dossier pour consulter le courriel qu’on à envoyer avec plus d’instruction concernant votre DNS. Veuillez nous contacter à support@rentsync.com si vous n’avez pas reçu cet courriel d’instruction.

Nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync

 

Outage Alert Update 4

Update: March 5, 1:45pm

You will have received an email from the Rentsync Team either notifying you of additional action required on your end, or to let you know that no further action is needed on your end at this time.

If you had to take action on your end, it is because your DNS is not managed by Rentsync and we therefore could not make the necessary changes on your behalf.

If you did not receive an email, please check your spam folder for this communication. If you still do not see an email, please reach out to support@rentsync.com to determine whether further action is needed.

We appreciate your ongoing patience,
Rentsync Team

Système d’alerte - Mise a jour #4

le 5 mars à 13h45

Nous avons envoyer un courriel avec plus d’instructions comme mentionner au mise a jour #3, mais à seulement ceux qu’on demande de changer les paramètres de leur DNS. SVP veuillez vérifier votre dossier spam. Si vous n’avez pas reçu cette courriel, sa veux dire qu’aucun action est nécessaire de votre part pour le moment.

Pour les autres, votre DNS n’est pas géré par Rentsync et nous n’avons donc pas pu effectuer les modifications nécessaires pour vous.

Si vous rencontrez encore des incidents et n’avez pas reçu le courriel d’instruction, veuillez nous contacter à support@rentsync.com pour déterminer si une action supplémentaire est nécessaire.

Nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync

 

Outage Alert Update 3

Update: March 5, 10:00am
 
Most websites are presently restored. We are continuing to work on any websites that remain down and will provide an update on that shortly. 
 
In order to ensure that your website remains up and running, some action may be needed on your part. Please check your email regularly for an email from the Rentsync Team for additional information. 
 
We apologize for the ongoing inconvenience, 
Rentsync Team  

Système d’alerte - Mise a jour #3

le 5 mars à 10h00

La plupart des sites web ont été rétabli. Nous continuerons à vous informer dès que la connection soit restaurer pour tous. 

On vous demande aussi de vérifier vos courriels souvent car d’autre instruction viendra bientôt pour votre équipe à démarrer.

Ces instructions sont nécessaires pour nous assurer que votre site rest en ligne.

À bientôt et nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync

 
 
 

Outage Alert Update 2

Update: March 4, 11:15pm
 
Services Impacted: Websites  
Services Not Impacted: ILS Lead Delivery, Rentsync Dashboard
 
Access to the Rentsync Dashboard is now restored. 
 
Some websites are still experiencing outages. If you do not see your website back up and running yet, please be patient as we are continuing to work on restoring websites as quickly as possible. 
 
We apologize for the ongoing inconvenience, 
Rentsync Team  
 

Système d’alerte - Mise a jour #2

le 4 mars à 23h15

Incidence de service: Les site web
Aucun incident de service déranger: Le plateforme Rentsync et la livraison des emails pour vos annonces

L’accès au plateforme Rentsync est maintenant rétabli.

Nous éprouvons toujours quelque difficulté avec les site web et on essaie de les rétablir aussi tôt que possible.

Nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync

 
 
 

Outage Alert Update 1

Update: March 4, 10:30pm
 
Services Impacted: Websites & Rentsync Dashboard 
Services Not Impacted: ILS Lead Delivery
 
We have begun restoring access to some websites. If you do not see your website back up and running yet, please be patient as we are continuing to work on restoring websites as quickly as possible. 
 
At this time, the Rentsync Dashboard is still inaccessible.
 
We apologize for the ongoing inconvenience, 
Rentsync Team  
 

Système d’alerte - Mise a jour #1

le 4 mars à 22h30

Incidence de service: Les site web et le plateforme Rentsync
Aucun incident de service déranger: Livraison des emails pour vos annonces

Certains sites web sont maintenant de retour en ligne.

Si votre site web ne fonctionne pas, s’il vous plaît soyez patient car on est en train de rétablir la connection le plus rapidement que possible.

Pour le moment, le plateforme Rentsync est toujours inaccessible.

Nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync

 
 
 

Outage Alert 

Update: March 4, 3:30pm
 
Services Impacted: Websites & Rentsync Dashboard 
Services Not Impacted: ILS Lead Delivery
 
We have been notified by our hosting provider that they are currently experiencing network connectivity issues. This is impacting both your website and access to the Rentsync Dashboard.
 
We are monitoring this closely and eagerly awaiting an update on a resolution. As soon as we learn more, we will send another communication to let you know.
 
We apologize for this inconvenience,
Rentsync Team   
 

Système d’alerte

La dernière mise à jour: le 4 mars à 15h30
 
Incidence de service: Les site web et le platforme Rentsync 
Aucun incident de service déranger: Livraison des emails pour vos annonces
 
Nous avons été informés par notre fournisseur d’hébergement web, qu’ils ont rencontrer des problèmes de connectivité réseau. Cela a eu un impact sur les site web et la platforme Rentsync.
 
Nous surveillons la situation de très près et attendons pour un mise à jour de nouveau. Dès qu’on apprend plus nous vous enverrons une autre communication pour vous en informer.
 
Nous vous prions de nous excuser de ce dérangement,
L’équipe à Rentsync